What’s Inside – 2020 World Market For Workforce Management Systems
This report was prepared during the period of January 2020 through June 2020. Market statistics are
- Comprehensive – 118 pages with 53 tables.
- Seventh biannual workforce management report dating to 2008. We know WFM!!!
- Incisive 12-page Executive Summary. Get the gist with a quick read! Critical success factors identified!
- Trends examined at environmental, contact center, and vendor levels – only Pelorus ties it all together.
- Market shares based on actual sales, not installed base.
- Detailed profiles for eight leading vendors; background, strategies, products, differentiators.
- Must-have for product planning, marketing, partnering, and sales management
- Researched and written by Dick Bucci, respected industry analyst and author of 18 books and comprehensive reports on the contact center industry
Order today by calling or emailing Dick Bucci