Working Together

We deal directly

Our clients account for over 90% of the contact center workforce optimization market. A big advantage of working with Pelorus Associates is that you work directly with the individual charged with carrying out your assignment. There are no salespeople or other intermediaries that can slow the process or create confusion.

Confidential

All projects are conducted in complete confidentiality. We will be happy to sign your nondisclosure agreement, but beyond legalities it is simply a matter of trust. Honesty, integrity, knowledge, competence, and professionalism are all we have to sell.

We save you time

You don’t need to spend valuable time explaining the intricacies of contact center operations. We know the market, the products, and the technologies. No need to begin at the beginning.

The process

The first step is an in-depth discussion that explores your communications goals, market strategy, competitive advantages, resources, and timing requirements. This is typically conducted by telephone but we may also call on you personally, especially if you are a new client. We want to get to know you and want you to know us.

The next step is to prepare an in-depth proposal. This document typically runs 5 to 8 pages and covers every aspect of our engagement, including a situation analysis and an outline of what will be included in our white paper or consulting engagement. This proposal forms the blueprint of our engagement.

After your acceptance of our proposal we go off and conduct your project. You will likely not hear from us again until the project is completed unless we run into an unanticipated issue or you wish interim status reports.

Costs and Timing

The actual cost of an engagement depends on many factors but a useful rule of thumb is approximately $1.00 per word. The completion cycle from date of authorization is typically 2-4 weeks but may be longer depending on the nature of the engagement.