Pelorus Papers by Topic

Topic Sponsor Title (Click To See PDF)
Best Practices CallCopy 10 Secrets to Boosting First Call Resolution
Best Practices Envision Telephony Are Your Coaching Methods on Target?
Best Practices HigherGround Evaluating Evaluations – Creating the Mission-Driven Scorecard
Customer Experience Management Envision Telephony Customer Centricity – Why Now More than Ever!
Customer Experience Management Cincom Systems Seven Major Contact Center Challenges
ROI/Cost Saving Autonomy/etalk ROI – The Proof is in the Call Cente
ROI/Cost Saving Oaisys SIP Trunking: A Pain-Free Way to Cut Contact Center Costs
Legal and Regulatory VPI Call Recording Guide to PCI-DSS Compliance
Legal and Regulatory Calabrio How Speech Analytics Helps You Take Charge Of Compliance And Liability
Speech Analytics CallCopy Using Business Intelligence to Transform Yourself into a Contact Center Hero
Speech Analytics OnviSource Speech Analytics Made Simple
Intelligent Desktops Altitude Software Engaging Your Customers
Intelligent Desktops Astute Solutions Unified Communications and CRM: The Integration that Keeps on Giving
Public Safety VPI Next Generation 9-1-1 Recording and Quality Assurance – Are You Ready?
Public Safety VPI PSAP Consolidation Guide: Key Recording and Technologhy Requirements
Voice of the Customer Verint Systems A Unified Approach to Managing Customer Satisfaction across the Enterprise
Interactive Voice Response Voxeo The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings