Latest Pelorus Reports

  • Significant Trends And The Forces
  • Impacting The Market Today And Tomorrow
  • Complete Analysis Of Market Size And Complexion
  • Market Share Trends For 2006-2010
  • Who’s Up, Who’s Down? Why?
  • What Are The Key Selling Points For WFM?
  • What Obstacles Do Vendors Need To Overcome?
  • Hosting, Back Office, WFO, Web 2.0 – Where Does The Industry Go From Here?
  • Market Shares By Geography And Product vs. Service
  • Forecast To 2016 – And Why!
  • The Most Comprehensive Vendor
  • Profiles You Will Find Anywhere
  • Product Design Trends And Feature
  • Requirements

2010 WORLD CONTACT CENTER INTERACTION RECORDING SYSTEMS MARKET ($1295)

2011 WORLD CONTACT CENTER WORKFORCE MANAGEMENT SYSTEMS MARKET ($2495)