About Pelorus Associates

Dick Bucci is a 35-year veteran of the telecommunications industry. Past experience includes executive level positions in sales and marketing with leading telecommunications product vendors and value added resellers. His market research and consulting career began in 2001 with Frost and Sullivan. In 2009 he formed Pelorus Associates, a consultancy that provides market research reports, custom consulting, white papers, and public relations services to 35 companies based in five countries.

The company’s primary focus is on the contact center and public safety communications sectors. Specific applications that have been covered in our research and white papers include:

  • Quality monitoring
  • Workforce management
  • Performance management
  • Learning and coaching
  • Speech and data analytics
  • Intelligent desktops
  • Business intelligence
  • Customer relationship management
  • Voice of the Customer
  • Predictive dialing
  • Interactive voice response
  • SIP trunking
  • Public safety communication centers

    Dick has authored 12 comprehensive market research reports on contact center applications and dozens of white papers and articles. He is among a select panel of analysts tapped by CRM and Speech Technology magazines to rate vendor candidates for annual vendor awards. Dick is one of the most widely published and most widely quoted analysts in the contact center industry.