About Pelorus Associates

Dick Bucci is a 35-year veteran of the telecommunications industry. His experience includes executive level positions in sales and marketing with leading telecommunications product vendors and value-added resellers. Dick’s market research and consulting career began in 2001 with Frost and Sullivan. In 2004 he formed Pelorus Associates, a consultancy that provides market research reports, custom consulting, white papers, and public relations services to over 30 companies based in five countries.

The company’s primary focus is on the contact center and public safety communications sectors. Specific applications that have been covered in our research and white papers include:

  • Compliance recording
  • Quality monitoring
  • Workforce management
  • Performance management
  • Learning and coaching
  • Speech and data analytics
  • Workforce Optimization
  • Customer engagement
  • Intelligent desktops
  • Customer relationship management
  • Voice of the Customer
  • Self-service
  • Robotic Process Automation
  • Public safety communication centers

Dick has authored 17 comprehensive market research reports on contact center applications and dozens of white papers and articles. He is among a select panel of analysts tapped by CRM and Speech Technology magazines to rate candidates for annual vendor awards. Dick is one of the most widely published and most widely quoted analysts in the contact center industry.