2018 World Market For Workforce Management Systems

What’s Inside – 2018 World Market For Workforce Management Systems

Significant trends and forces impacting WFM demand today and tomorrow Who’s doing what with the cloud, omnichannel, mobile, robotics and AI.
Complete analysis of market size and composition you will find anywhere The most comprehensive vendor profiles you will find anywhere
Market shares by source and global region What’s the effect of gig economy, labor shortages, regulations, and more??
Challenges and opportunities Forecast to 2023 and why!


  • Comprehensive – 132 pages with 57 tables.
  • Sixth biannual workforce management report dating to 2008. We know WFM!!!
  • Incisive 14-page Executive Summary. Get the gist with a quick read! Critical success factors identified!
  • Trends examined at environmental, contact center, and vendor levels – only Pelorus ties it all together.
  • Market shares based on actual sales, not installed base.
  • Detailed profiles for ten leading vendors; background, strategies, products, differentiators.
  • Must-have for product planning, marketing, partnering, and sales management
  • Researched and written by Dick Bucci, respected industry analyst and author of 18 books and comprehensive reports on the contact center industry


Order today by calling or emailing Dick Bucci

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