Understanding the Global Market for Workforce Optimization Solutions

What’s Inside

Significant trends and forces impacting WFO demand today and tomorrow Who’s doing what with the cloud, Omni channel, analytics, and RBA
Complete analysis of market size and composition Highly detailed profiles of leading WFO vendors
Market shares for four WFO applications and three global regions Product design trends – features, bundling, UI, AI
What forces drive and constrain demand ? The most comprehensive vendor profiles you will find anywhere!
Challenges and opportunities Forecast to 2021 and why!


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Purchase includes a 30-minute PowerPoint presentation of report findings and implications for your company

If you are a producer, reseller, strategic partner, investor, or buyer of workforce optimization solutions this report is a must-have.