2015 World Contact Center Interaction Recording Systems Market

2015 World Contact Center Interaction Recording Systems Market

What is the global demand for quality management, analytics, coaching, and voice of the customer? In a highly concentrated market how can vendors differentiate themselves?
How is demand distributed by global region? How has this changed? Product design trends and feature requirements!
Market Share trends for 2014-2005. Who’s up? Who’s down? Why? What are the priorities for contact centers today?
What forces drive and constrain demand ? The most comprehensive vendor profiles you will find anywhere!
What will global market demand be in five years and why? What are the key success factors for growing market share?

 

  • Incisive 10-page Executive Summary
  • Seventh of a series – see trends over a 10 year span.
  • Trends examined at macro, contact center, and vendor levels.
  • Forecast to 2020.
  • Detailed profiles for 17 vendors.
  • Must – have for product management, marketing, and sales.
  • Comprehensive and thoroughly researched –188 pages and 57 tables.

 

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