The Latest Pelorus Report

2015 World Contact Center Interaction Recording Market. This exhaustive 200 page analysis is essential for any company that produces WFO solutions or plans to invest in one.

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Contact Center Analysis

Interaction recording systems are large scale software only or occasionally integrated software and hardware devices that are used to capture, retrieve, analyze, and report voice and data interactions.

Workforce Optimization

Workforce optimization or “WFO” refers to a suite of integrated contact center solutions, provided by a single vendor, that collectively address the core performance functions of the contact center.

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Public Safety Analisys

For compliance purposes every Public Safety Answering Point (PSAP) must have a mechanism for recording, archiving, and retrieving voice communications.

Working Together

A big advantage of working with Pelorus Associates is that you work directly with the individual charged with carrying out your assignment.

Welcome to Pelorus Associates

Dick Bucci is a 35-year veteran of the telecommunications industry. Past experience includes executive level positions in sales and marketing with leading telecommunications product vendors and value added resellers. His market research and consulting career began in 2001 with Frost and Sullivan. In 2009 he formed Pelorus Associates, a consultancy that provides market research reports, custom consulting, white papers, and public relations services to 35 companies based in five countries.